Terms of Business


We will always do our best to fulfil your needs and meet your goals, but sometimes it’s best to have a few things written down so that we both know what’s what, who should do what and what happens if stuff goes wrong. This agreement governs the relationship between you, the client, and us, the provider. The agreement becomes effective as soon as your deposit payment has been made.

In these terms and conditions, you won’t find complicated legal terms or long passages of unreadable text. We have no desire to trick you into agreeing something that you might later regret. We do want what’s best for the safety of both parties, now and in the future.

In short

You are hiring us Pippa Digital to deliver a website and/or provide digital marketing services for you, The Client.

Of course it’s a little more complicated, but we’ll get to that.

What do both parties agree to do?

As our customer, you have the power and ability to enter into this contract on behalf of your company or organisation. You agree to provide us with everything that we’ll need to complete the project – including text, images and other information – as and when we need it and in the format we ask for. You agree to review our work, provide feedback and approval in a timely manner too. You also agree to stick to the payment schedule set out in your project proposal.

We have the experience and ability to perform the services you need from us and we will carry them out in a professional and timely manner. Along the way we will endeavour to meet all the deadlines set but we can’t be responsible for a missed launch date or a deadline (set by you or us), especially if you have been late in supplying materials or have not approved or signed off our work on-time at any stage. On top of this we’ll also maintain the confidentiality of any information that you give us.


We’ll deliver a design for the look-and-feel, layout and functionality of your web site. This contract includes one main design plus the opportunity for you to make up to 10 rounds of revisions. If you’re not happy with the design at this stage, you will pay us in full for all of the work that we have produced until that point and you may either cancel this contract or continue to commission us to make further design revisions at the daily rate of £349.


If the project includes HTML markup and CSS templates, we’ll endeavour to develop these using HTML5 and CSS3 for styling, where possible (sometimes this is not possible or simply not appropriate, so we will use XHTML or HTML4.01).

The landscape of web browsers and devices changes regularly and our approach is to look forward, not back. With that in mind we will test all our markup and CSS in current versions of all major desktop browsers to ensure that we make the most from them. Users of older or less capable browsers or devices will experience a design that is appropriate to the capabilities of their software. For people using Microsoft Internet Explorer 6, this means a universal, typographically focused design but no layout.


We will not test old or abandoned browsers, for example Microsoft Internet Explorer 5 or 5.5 for Windows or Mac, previous versions of Apple’s Safari, Mozilla Firefox or Opera unless otherwise specified. If you need us to consider these older browsers, we will charge you at the daily rate of £349 for any necessary additional design work, development and testing.

Hosting / Source Files

The website will be hosted on our systems provided hosting fees are paid.

On request we will make your website and project files available via download. Such request must be made in writing via email. Should you wish to host elsewhere the request must be made within 6 months of us receiving your final payment. If you choose not to host with us and we have not received a request for the website files within 6 months of the date of your final payment, we will delete all copies of your website files from our system.

We endeavour to process all export requests within 10 working days of receipt although this is not guaranteed. Once the website has been transferred from our system we will delete any and all copies of the source files. Hosting fees are payable annually or monthly in advance and are non-refundable.


Where we have agreed to provide support in the use of your website, this will be limited to supporting you in changing the editable parts of the website within the CMS. Usually text and images are editable within the CMS but graphics are not. We reserve the right to stop providing support for any client at any time at our sole discretion. We will not make any design or functionality changes as part of any support package offered.

Text content

We’re not responsible for writing or inputting any text copy unless we specified it in the original estimate. We’ll be happy to help though, and in addition to the estimate we will charge you at £60 per hour for copy writing or content input.

Ecommerce Content

We’re not responsible for uploading or configuring products in your online store. We will however upload up to 10 products which can be used for testing purposes. 


You will supply us photographs in digital format. If you choose to buy stock photographs we can suggest vendors of stock photography, however these will be purchased at your own cost. We may at our sole discretion provide some stock photography for your project

Domain Name

Where we register a domain name for you, this must be renewed annually. We will send you a renewal notice which must be paid in full and on time to ensure your domain name is not released. You may transfer your domain to your own control at any time for a fee of £49.

Changes and revisions

We know from plenty of experience that fixed-price contracts are rarely beneficial to you, as they often limit you to your first idea about how something should look, or how it might work. We don’t want to limit either your options or your opportunities to change your mind.

The quotation prices within any proposal or email quotation we provide you are based on the number of days that we estimate we’ll need to accomplish everything that you have told us you want to achieve. If you do want to change your mind, add extra pages or templates or even add new functionality, that won’t be a problem. You will be charged the daily rate of £349.

Payment of your balance invoice will constitute acceptance of website ‘as is’ in terms of design and functionality. After payment of the balance invoice, we will provide you with login details to access the website and make changes. Understandably, once these login details are issued, we cannot be held liable for any aspects of the function of the website. Along the way we might ask you to put requests in writing just so we can keep track of changes.


You guarantee to us that any elements of text, graphics, photos, designs, trademarks, or other artwork that you provide us for inclusion in the web site are either owned by your good selves, or that you have permission to use them.

Project Completion

Upon completion of the website the balance payment of the project will become due. If you decide to cancel the project or prevent us from completing the project the balance payment will become due immediately. If we do not receive feedback from you for more than 10 (ten) consecutive days from the date of your last communication or request, the project will be considered complete and the balance payment will become due immediately.

Bragging rights

We love to show off our work and share what we have learned with other people, so we reserve the right to display and link to your completed project as part of our portfolio and to write about the project on web sites, in magazine articles and in books about web design. We reserve the right to maintain a credit link at the bottom of any website we deliver. If you would like to remove the credit link you agree to pay a 15% levy against the total value of your project.


We are sure you understand how important it is that you pay the invoices that we send you promptly.  As we’re also sure you’ll want to stay friends, you agree to stick tight to the agreed payment schedule. Should you be unable or unwilling to make payment upon receipt of an invoice, we reserve the right to instruct our appointed recovery agent to recover any outstanding amount. Should we need to appoint a recovery agent you will be responsible for any and all reasonable costs associated with the recovery of outstanding amount.


When you agree to purchase a website from Pippa Digital, you will be required to pay a 50% deposit before any work commences.  Any monies for web design & digital marketing paid to Pippa Digital is non-refundable.

Web hosting, email hosting & domains

Web hosting, email hosting and domain registration services must be paid for annually in advance. Web hosting accounts are limited to a maximum of 1GB of storage space. Failure to make payment before the renewal date will result in disconnection of the services. Reactivation of any hosting account will attract a re-activation fee of £95+vat. 

Legal stuff

Any deadlines, mutually or otherwise agreed within any form of communication are estimates only and do not constitute a contractual obligation on our part. Time shall not be of the essence in relation to any service we provide to any client. We can’t guarantee that the functions contained in any web page templates or in a completed web site will always be error-free and so we can’t be liable to you or any third party for damages, including lost profits, lost savings or other incidental, consequential or special damages arising out of the operation of or inability to operate this web site and any other web pages, even if you have advised us of the possibilities of such damages.

If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.

But where’s all the horrible small print?

Just like a parking ticket, you can’t transfer this contract to anyone else without our permission. This contract stays in place and need not be renewed. If for some reason one part of this contract becomes invalid or unenforceable, the remaining parts of it remain in place.

Although the language is simple, the intentions are serious and this contract is a legal document under exclusive jurisdiction of English courts.

Pippa Digital reserve the right to amend these terms of business from to time, without prior notice. You are advised to check this page regularly for updates.